Somos tried to change the crossover, read it back, and saw that your speaker had not taken it. That is why you are here — the app told you rather than pretending it worked.
Nobody on the Somos team owns every Sonos model. Some of these faults we simply cannot reproduce, and guessing has not got us anywhere. A few taps below tells us more than a week of it.
Every question can be skipped, and the app itself sent us nothing — it only opened this page.
Wrong setting? If it was Speech Boost that got refused, that has its own page — answer the Speech Boost questions instead.
Something actually broken instead? Use the support form so it gets triaged as a bug.
Every question here is optional, including your email address — leave it blank and we simply have no way to write back. Your answers go straight to the developer, and the app sent nothing itself; it only opened this page. See our Privacy Policy.